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Your Rights when receiving a health or Disability service:


You should be treated with respect. This includes respect for your culture, values and beliefs, as well as your right to personal privacy.


Fair Treatment
No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.


Dignity and Independence
Services should support you to live a dignified, independent life.


Proper Standards
You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.


You have the right to be listened to, understood and receive information in whatever way you need. When it is necessary and practicable, an interpreter should be available.


You have the right to have your condition explained and to be told what your choices are. This includes how long you may have to wait, an estimate of any costs, and the likely benefits and side effects. You may ask any questions to help you be fully informed.


It’s Your Decision
It is up to you to decide. You can say no or change your mind at any time.


You have the right to have someone with you to give you support in most circumstances.


Teaching and Research
All these rights also apply when taking part in teaching and research.


It is OK to complain – your complaints help improve service. It must be easy for you to make a complaint, and it should not have an adverse affect on the way you are treated.


If you need help, ask the person or organisation providing the service. You can contact the local advocacy service on 0800 555 050 or the Health and Disability Commissioner on 0800 11 22 33 (TTY), or email or visit our website on